Shipping Policy
Shipping Fees for Returns, Exchanges & Cancellations
You will be responsible for shipping fees in case of:
- Return
- Exchange
- Order Cancellation (after shipment)
Shipping Information
We are committed to delivering your premium comfort wear with care and efficiency. Please review our shipping policy below.
Processing Time
Orders are processed within 1-3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
Domestic Shipping (Egypt):
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
International Shipping:
- International Standard: 7-14 business days
- International Express: 3-7 business days
Delivery times are estimates and may vary depending on your location and customs processing for international orders.
Shipping Costs
Shipping costs are calculated based on your delivery address and selected shipping method.
Free shipping may be available for orders above a certain amount.
Order Tracking
Once your order ships, you will receive a confirmation email and WhatsApp message with tracking information so you can monitor your delivery.
International Orders
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and must be paid by the recipient upon delivery.
Delivery Issues
If your order has not arrived within the estimated delivery time, please contact us at your earliest convenience. We will work with our shipping partners to locate your package.
For any shipping-related questions, please contact our customer service team.